Creating the High-Trust, Blame-Free Company

July/August 2015
This online-only article is a supplement to the July/August 2015 print edition of Home Energy Magazine.
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June 07, 2015
The legal philosopher Joel Feinberg says that creatures use blame to “stain” things, marking them as harmful. Blaming is an essential adaptive strategy, he says—reflexive and primitive. I believe we can train ourselves to stain something other than our fellow workers and those who manage our work. A poor, inadequate, or missing process fails more than our workers. We need to stain poor, inadequate, or missing processes as harmful.

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