Lessons Learned in Quality Management

March/April 2015
A version of this article appears in the March/April 2015 issue of Home Energy Magazine.
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February 26, 2015
Does doing it right make us money?
In 2013, Energy Trust of Oregon decided to explore a fundamental shift in its quality management of existing-homes contractors. Based on the program’s specifications for measures installed, the goal was to develop more cost-effective, contractor-centric quality control strategies to reduce the need for on-site verifications by the program, as well as corrective actions for the contractor. CLEAResult (the company I work for) and Advanced Energy, a North Carolina consulting firm, teamed up to conduct the eight-month consultation for eight contractors—six of which are home performance contractors. The lessons learned from that effort can help our home performance business overcome challenges to implementing quality tools and build greater efficiencies into our operation.

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