Cracking the Quality Code
October 31, 2014
Over the course of my 30-plus years in the home performance industry, I’ve found that most contractors have only the slightest notion of what constitutes quality work. This became clear to me when, during my talks to contractor groups around the country, I started handing out 3 x 5 cards asking the attendees to write down their definitions of quality. If there were 50 people in the audience, I would usually get back 50 different definitions. In many cases, it was the first time any of them had stopped to think about the subject.
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