Culture is the Fabric of Our Organization

Fall 2019
A version of this article appears in the Fall 2019 issue of Home Energy Magazine.
Click here to read more articles about Home Performance Business
September 05, 2019
Businessman and author Philip Crosby is so right—the fabric of quality is the culture of the company; all else is woven into that fabric. A quote attributed to business management guru Peter Drucker says, “Culture eats strategy for breakfast.” The quote was made famous by Mark Fields, president at Ford Motor Company. Any company that disconnects its culture from its strategy is putting its success at risk. I have worked with companies that have a good strategy and tactics to match but have a poor culture. They have all failed. They have no hope of success unless they transform their culture. They hire good employees but die a slow death because the employees don’t feel valued or supported. Taking a good apple and putting it into a bushel of rotten apples leads to a predictable end. Our culture determines whether our company is a great place to work or a soul crusher. Great cultures take care of their people, and those people provide the kind of performance, attention to detail, and customer service that grows the organization.

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