Energy Star Contractor of the Year Award Q&A: AZ Energy Efficient Home
Each year, EPA honors a select group of organizations that have made outstanding contributions to protecting the environment through superior energy efficiency.
Contractor of the Year is awarded to Home Performance with Energy Star participating contractors who exhibit outstanding professionalism, build strong customer relationships, and apply building science solutions to improve homes.
We were able to speak to one of the winners of this award from AZ Energy Efficient Home whose company boasts the following accomplishments:
- Developed partnerships with HVAC and solar companies to widen the service offerings available to customers while maintaining focus on the fundamental objective to make homes more efficient.
- Were on the forefront of technological advances, including adapting the Home Performance XML data standard (HPXML) and participating in multiple user acceptance testing initiatives for Arizona Public Service including; EnergySavvy software, third-party energy audit modeling, building characterization, and a static pressure study.
- Achieved exceptional customer satisfaction and quality of work. They report zero failures within the program.
- Average approximately 28 million British thermal units for Home Performance with ENERGY STAR.
Years in business: 7
Nonprofit or for-profit? For profit
Average number of home energy audits completed per year: 270
Average number of home performance jobs completed per year: 90
Average home performance job size: $9,000
Required staff certifications: BPI Building Analyst, Healthy Home Evaluator, Manufactured Housing & LEED
We spoke with AZ Energy Efficient Home’s president Jonathan Waterworth, who started the company in 2009 after learning about the Building Performance Institute (BPI) while achieving his LEED accreditation. AZ Energy Efficient Home was one of the first companies in Arizona to provide home performance services, and is now the longest participating company in the state.
Macie Melendez (MM): Is this the company’s first industry award?
Jonathan Waterworth (JW): Yes, the 2016 Energy Star Contractor of the Year Award is our first award and it is very special to us for the fact that it’s validation for all the great work we have provided our customers and the hard work our employees performed for the past six years.
MM: What do you think makes your company stand out?
JW: I feel what makes us stand out is our customer service and delivery of performance. We ask our employees to treat our customer’s home like it is their own and to leave it cleaner than we found it. Our customers are always complimentary of our employees and that is an indication of success.
MM: What advice do you have for other companies in our industry?
JW: Give your personnel the ability to achieve their best and put the customer first.
MM: What one thing do you think is crucial to the home performance industry’s success?
JW: We have to have the participation from sponsors with strict quality control and high expectations so that we as contractors can continue to push the envelope while maintaining a high standard of performance.
MM: What does success look like for your company in 10 years?
JW: Success for us will be providing the continued level of customer satisfaction and performance while providing more services for our customers as the knowledge and technology in our industry expands.
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