Creating the High-Trust, Blame-Free Company
This online-only article is a supplement to the July/August 2015 print edition of Home Energy Magazine.
June 07, 2015
The legal philosopher Joel Feinberg says that creatures use blame to “stain” things, marking them as harmful. Blaming is an essential adaptive strategy, he says—reflexive and primitive. I believe we can train ourselves to stain something other than our fellow workers and those who manage our work. A poor, inadequate, or missing process fails more than our workers. We need to stain poor, inadequate, or missing processes as harmful.
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